How do I report returned orders?

If you spot discrepancies between orders registered in Everflow and what you see in your webshop, please send an email to your account manager with an overview of Order IDs as shown in Everflow.

When checking orders in Everflow - If you see “$0” in the “Cost” field, this means the order has already been rejected (returned, duplicate order, refunded). 

• Only orders with “Cost” field above $0 need to be reported on.
• All orders where return/refund amount is more than 50% of original sales value are omitted from commission.
  

More on how to match orders recorded in our reports with the orders in your store here.