How are returned orders processed?

Return orders are automatically registered in the Everflow system for Shopify and WooCommerce users if auto refunds are enabled.

Note: We don’t charge commission on orders that have been returned if the return amount is more than 50% of the original sales value. 

To help you verify the accuracy of reports, we send monthly reminders to all brands to double-check reports and flag any discrepancies before the 1st of the month.

We bill commission on sales with a one-month delay, so you’ll always have a minimum of 30 days to register returns on your end.
For example: On the 31st of March, we record returns on orders made in February and then add the calculated commission on sales to your April invoice.

• It is not possible to extend the return period. 
• We are unable to exclude returns from the calculated commission if they are registered after the above-defined window.

More on how to match orders recorded in our reports with the orders in your store here.